WhatsApp (WA) is a messaging application that is not only used for sending chats. Its use has been expanded for the need to get money. Therefore, how to make money from a cellphone can be done via WA. Then, what are the steps to get money on WhatsApp?
BUILD A PROFESSIONAL WHATSAPP BUSINESS
- Register for an official WhatsApp Business account with a separate business number
- Complete your profile with business information: name, category, description, address, operating hours
- Activate the catalog and shopping cart features to facilitate transactions
- Prepare professional welcome messages and automatic attendance messages
- Create labels to organize customer chats (eg: Prospects, Orders, Complaints)
- Use quick replies for frequently asked questions
- Activate business statistics to monitor performance
- Integrate with Facebook/Instagram Shop if relevant
DIGITAL MARKETING OPTIMIZATION
- Create informative and interesting promotional content (photos, videos, infographics)
- Arrange a consistent content posting schedule
- Use broadcast lists to send promotions (max 256 contacts per list)
- Create WhatsApp statuses to showcase the latest products/services
- Integrate with other social media for wider reach
- Offer special promos for WhatsApp customers
- Conduct A/B testing to measure effectiveness content
- Build a customer database with a simple CRM system
CUSTOMER SERVICE SYSTEM
- Set SLA (Service Level Agreement) for chat responses
- Create reply templates for various service scenarios
- Prepare a complete FAQ for common questions
- Document every customer interaction
- Create a simple ticketing system for tracking issues
- Train the CS team for professional communication
- Prepare an escalation procedure for complex cases
- Conduct regular customer satisfaction surveys
ONLINE STORE ADMINISTRATION
- Create a clear ordering SOP (order form, proof of payment, etc.)
- Manage inventory with a neat system
- Document every transaction in detail
- Prepare various secure payment methods
- Use a trusted shipping service
- Provide a receipt number and update shipping status
- Prepare a clear return/refund policy
- Maintain product database regularly
PROFESSIONAL CONSULTATION SERVICE
- Clearly define your area of expertise
- Create a consultation package with specific price and duration
- Set up an efficient booking/appointment system
- Use supporting tools (Zoom, Google Meet) for consultations
- Document consultation results for clients
- Create a portfolio and client testimonials
- Offer retainer packages for regular clients
- Develop a professional network