Have you ever experienced your custom domain—like tokokamu.com or link.brandkamu.id—suddenly becoming inaccessible? When someone tries to visit the link, all they see is an error message or a blank page? That could mean your domain has expired!
Let’s break down why this can happen and how to fix it 👇
What is a Custom Domain?
A custom domain is a personalized link you use instead of the default s.id link, such as s.id/tokokeren. Examples include:
www.bisniskeren.com
promo.brandmu.id
link.tokosukses.com
With a custom domain, you appear more professional, memorable, and trustworthy in the eyes of your visitors.
Why Is My Custom Domain Inaccessible?
A custom domain can become inactive or unreachable for several reasons. The most common ones are:
1. Your Domain Has Expired
If you purchased your domain from a provider (such as Niagahoster, Domainesia, GoDaddy, etc.) and forgot to renew it, your domain will expire. When that happens:
Your domain is no longer connected to your s.id microsite
Visitors will see an error message when clicking the link
Business emails connected to the domain may stop working too
2. Your s.id Subscription Has Expired
The custom domain feature is only available to users with a Pro or Business plan on s.id. If your subscription has expired and hasn’t been renewed:
The system will temporarily disable your custom domain connection
Even if your domain is still active, visitors won’t be able to access your microsite through it
What Happens If You Ignore It?
🔻 Your brand will appear unprofessional
🔻 Visitors may think your site is inactive
🔻 Sales and engagement could drop significantly
🔻 You could miss out on promotional opportunities
How to Fix It:
✅ Check Your Domain Status Log in to your domain provider’s dashboard and check if your domain is still active. Renew it immediately if it has expired.
✅ Renew Your s.id Subscription Visit s.id/subscription and select a plan—at least the Pro plan—to keep your custom domain active.
Tips to Prevent This in the Future:
Set a reminder before your domain’s expiration date
Always keep your s.id subscription active